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Frequently asked questions
- 01We now offer three deodorant options, because not all skin — or smell — is the same. They differ mainly in strength and sensitivity, not quality. Our range, from strongest to gentlest: 1) Smellmaipits Original (OG) • Our most powerful deodorant • Best for adults and teens with stronger body odour • Contains bicarbonate of soda • Available in 6 scents (including unscented) 2) Smellmaipits Lite • A gentler, balanced version of the Original • Uses a much lower amount of bicarbonate • Great for people who want strong odour control with less intensity • Available in 1 scent 3) BFF (Bicarb Free Formula) • Our gentlest option • No bicarbonate of soda • Designed for sensitive skin and easy reapplication • Available in 1 scent As a general rule, strength decreases from Original → Lite → BFF. Can Smellmaipits be used on children? The short answer is yes; We have had great success with stinky children as young as seven years old. However, it’s always best to consult your Doctor with any concerns or queries first. Yes — but which one you choose matters. • For children or very sensitive skin, we recommend starting with BFF • For older kids or teens, Smellmaipits Lite is often a good middle ground • Smellmaipits Original is best reserved for teens and adults who tolerate bicarbonate well As with all cosmetic products, results may vary between individuals.
- 02Think of the Original deodorant (OG) as the heavy hitter, and the BFF (Bicarb-Free Formula) as the gentler sidekick. The Original formula contains bicarbonate of soda, which is extremely effective at controlling strong odour. However, some people with sensitive skin may find bicarbonate a bit too strong for daily use. That’s where the BFF comes in. The BFF was developed for people who want a gentler option, or for those who prefer to alternate between the two. It is designed to be kinder to sensitive skin while still helping to control odour. Because it does not contain bicarbonate of soda, you may need to apply slightly more and reapply during the day if needed. Many customers find it works particularly well when reapplied during the day if odour starts to return. Some customers also find that the BFF feels drier on the skin and becomes more effective when used consistently over time. Many people use both products together — the Original for maximum odour control when needed, and the BFF for more sensitive days or for reapplication during the day. As with all cosmetic products, results may vary between individuals depending on body chemistry and lifestyle factors.
- 03After launching our completely bicarb-free formula (the BFF), we received a lot of feedback from customers who loved the texture and how gentle it felt on their underarms — but some still needed stronger odour control. While some people were happy to simply reapply during the day, we realised that this isn’t practical for everyone. So we created a third option: SmellMaiPits LITE. SmellMaiPits LITE is a hybrid between our Original deodorant and the BFF. It contains much less bicarbonate of soda than the Original, but more than the BFF, giving you a balance between odour control and gentleness on the skin — essentially the best of both worlds. • ±90% less bicarb than the Original • 100% natural • And still the best anti stink protection As with all cosmetic products, results may vary between individuals.
- 04Firstly; watch this (https://youtu.be/R0AWx0Tt-F0)! At SmellMaiPits, we create gentle, natural deodorants made to help you feel fresh and confident. SmellMaiPits is a natural deodorant designed to help control underarm odour. It is a cosmetic product for external use only and is not intended to diagnose, treat, or cure any medical condition. Natural deodorants do not stop sweating. Unlike antiperspirants, they work by helping neutralise the bacteria responsible for odour, while normal sweating may still occur. Every body — and every skin microbiome — is different, so results can vary from person to person. Factors such as diet, hormones, clothing fabrics, and individual skin chemistry may influence how deodorant performs. Some people may experience irritation when using natural deodorants, particularly if they have sensitive skin or apply too much product. Ingredients such as bicarbonate of soda or essential oils may cause irritation in susceptible individuals. We recommend performing a patch test before full use and discontinuing use if redness, soreness, or inflammation occurs. Avoid applying deodorant immediately after shaving. How to use: Apply one to two swipes per underarm per day. Using more product does not improve effectiveness and may increase the likelihood of irritation. When used correctly, a stick deodorant should last approximately 6–8 weeks. Because our deodorants are made with 100% natural ingredients and pure essential oils, slight variations in colour, scent, texture, or firmness may occur over time or in different temperatures. This is normal. Unopened deodorant typically lasts 12–24 months, and 6–12 months after opening, although natural ingredients may gradually change in scent or consistency.
- 05SmellMaiPits (Regular): Coconut Oil, Organic Beeswax, Sodium Bicarbonate, Tapioca Root Powder, Kaolin Clay, Organic Essential Oils. SmellMaiPits BFF: Coconut Oil, Organic Beeswax, Zinc Oxide, Kaolin Clay, Tapioca Root Powder, Organic Essential Oils. Ingredient & Usage Disclaimer At SmellMaiPits, we formulate natural deodorants designed to help manage underarm odour and keep you feeling fresh throughout the day. Every body — and every skin biome — is different, and individual responses to cosmetic products can vary. Our products are cosmetic products intended for external use only and are not intended to diagnose, treat, cure, or prevent any medical condition. If you have sensitive skin or underlying conditions such as Hidradenitis Suppurativa (HS), eczema, dermatitis, or recurring infections, we recommend consulting your healthcare professional before using any deodorant. We strongly recommend performing a patch test before full use. Discontinue use immediately if irritation, redness, soreness, or inflammation occurs. SmellMaiPits cannot accept responsibility for reactions arising from individual sensitivities, allergies, misuse, or pre-existing skin conditions.
- 06The deo créme requires some TLC when it arrives. Watch here (https://youtube.com/shorts/yeMnHYkKukY?feature=share)for full details.
- 07To track your order click here (https://track.bobgo.co.za)(remember to have your waybill number) If you have an URGENT delivery related query please click and email here (support@bobgo.co.za) REMEMBER: Delivery time is generally 2-3 business days support@bobgo.co.za
- 08This is the ultimate (and actually the only) way to test if the deodorant actually doesn’t kill your stink. Watch tutorial here: https://youtu.be/XcvsBKprweY(https://youtu.be/XcvsBKprweY) One thing that we pride ourselves on is that, not only does our deodorant prevent you from stinking, but it will also eat any shtünk that is already present. So the only way to know if our deodorant will eat your particular brand of stink is to do the following test: 1. Take a bath/shower before bed and do not apply any deodorant. 2. When you wake up in the morning do not bathe and do not apply any deo BUT… 3. Try to break a bit of a sweat. I recommend putting on a sweater or gown and then drinking a hot cup of tea/coffee. THEN: go into to the bathroom and undress on the top half of your body (NB: including your bra). Make sure you stink. Then apply our deodorant all over your armpits - making sure to capture all the patches of skin that are sweaty. The deodorant should totally neutralise the body odour smell within 60 seconds. Smell yourself again after 2 minutes. If you still stink of SWEAT then you can be sure that the deodorant does not work for your particular brand of shtünk and sweat. If you DO NOT stink (which is most likely because, science) then we know you need to treat your bra’s, towels, tops, and investigate your gut!
- 09This is very, very, likely because of the items of clothing you are wearing! Bacteria lodges itself into the fibres of certain fabrics. Our deodorant won’t work if there is odour-causing bacteria living inside the armpit fabric of your clothing. We recommend using out Laundry Spray to kill deal with the bacteria. What you can also try is to vigorously treat it with a thick paste made of bicarb and water. Pretreat the patch of fabric by wetting it and then pouring on a generous layer of bicarb. Let it sit for about an hour and then chuck in the wash as normal. Personally, I need to repeat this once every 6-8 months. After washing, if you can put it in the sun - even better. Do this to the underarm portion of all tops (even sleeveless) and, most NB, bra’s and towels!! Using a conventional detergent will not work!! You need like for like. Bicarb will do the job correctly. You should really perform our Deo Test urgently! If this doesn't help then click here: https://www.smellmaipits.com/you-tried-my-deo-and-you-still-stink (https://www.smellmaipits.com/you-tried-my-deo-and-you-still-stink)
- 10Returns Opened personal hygiene products cannot be returned for refund or exchange unless they are defective. Unopened products may be returned within 7 days of delivery, provided they are returned unused, unopened, and in original resalable condition. Courier costs for returns are the responsibility of the customer, and original delivery fees are non-refundable. Refunds for returned items will only be processed once the returned goods have been received and inspected. Nothing in this section limits any rights a consumer may have under the Consumer Protection Act in respect of defective goods. We do not offer refunds for products that have been opened for hygiene reasons, unless the product is defective. CPA and Electronic Transactions Our deodorant is a personal hygiene cosmetic product and, in accordance with the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA), personal hygiene and cosmetic items that have been opened, used, or applied to the skin cannot be returned or refunded unless they are defective. The statutory cooling-off period under the Electronic Communications and Transactions Act does not apply to personal hygiene or cosmetic goods that, by their nature, cannot be returned once opened, used, or applied. A skin reaction, sensitivity, irritation, or variation in effectiveness — including between different scents — does not constitute a defect, as all ingredients and usage guidance are clearly disclosed prior to purchase. For purposes of the CPA, a “defect” refers to a material manufacturing fault that renders the product unsafe or unusable for its intended purpose. Individual skin sensitivity, personal reaction, texture variation, fragrance preference, graininess, or variation in consistency due to natural ingredients do not constitute a defect. The intended purpose of the product is to function as a deodorant for odour control. The product is not an antiperspirant and does not prevent sweating. Variations in fragrance perception, scent preference, texture, or subjective expectations do not constitute a defect or render the product unfit for its intended purpose. Because our products are made with natural ingredients, slight variations in texture, graininess, consistency, colour, or scent may occur due to temperature, ingredient batches, or natural essential oils. These variations are normal and do not affect the safety or function of the product. All ingredients, usage guidance, potential reactions, and refund limitations are clearly disclosed to customers prior to purchase. In terms of Section 56 of the CPA, consumers have a six-month implied warranty period from the date of delivery to return goods that are defective, unsafe, or not fit for their intended purpose. After six months, this statutory right falls away. The CPA does not provide for change-of-mind returns, nor does it extend the implied warranty beyond six months. Original delivery fees are non-refundable, unless the return is due to a confirmed defect. Change-of-Mind Returns and Exchanges Because our deodorants are personal hygiene products, we do not offer refunds or exchanges where a customer simply changes their mind or does not prefer a particular scent, texture, consistency, or fragrance profile. Scent preference, texture preference, or personal expectations of the product do not constitute a defect. Where a product is unused, unopened, and in its original resalable condition, we may, at our sole discretion, permit an exchange as a goodwill gesture. In such cases, the customer will be responsible for all courier costs associated with the exchange, including both the return of the original product and delivery of the replacement product. We reserve the right to decline exchanges where packaging has been opened, used, tampered with, or where the product cannot be resold for hygiene reasons. Nothing in this policy limits a consumer’s rights under the Consumer Protection Act in respect of goods that are defective, unsafe, or not fit for their intended purpose. Order Cancellation Customers may request cancellation of an order before it has been dispatched by contacting our support team as soon as possible. If the order has not yet been processed or shipped, we will cancel the order and issue a refund to the original payment method. Once an order has been processed and dispatched, it can no longer be cancelled. If a customer no longer wishes to keep the product after dispatch, the order will need to be returned to us in accordance with our returns policy. In such cases: • The customer will be responsible for all courier costs associated with returning the order, including any failed delivery or return-to-sender charges • Original delivery fees are non-refundable • Refunds will only be processed once the returned goods have been received and inspected, and must be unused, unopened, and in resalable condition Nothing in this section limits any rights a consumer may have under the Consumer Protection Act in respect of defective goods. Refund Conditions (Stink-Free Guarantee) To qualify for a stink-free refund: • Customers must complete our screening questionnaire and follow any recommended adjustments • Customers must perform our Stink Test • The deodorant must be returned to us for inspection • Only one stink-free refund is permitted per customer, regardless of scent The stink-free refund does not apply to: • Bicarbonate-related irritation or sensitivity • Smellmaipits Lite • BFF Refunds under the stink-free guarantee apply to the product price only. Delivery fees are non-refundable.
- 11When switching to a natural deodorant, some people may experience irritation, redness, dryness, darkening of the skin, or small lumps or pimples under the arms. This is not uncommon with natural deodorants, particularly those containing sodium bicarbonate, and is usually related to skin sensitivity, pH balance, or using too much product, rather than a defect in the product. Natural deodorants can change the pH environment of the underarm, and because every person’s skin, microbiome, hormones, diet, and stress levels are different, individuals may respond differently to the same product. The most common causes of irritation are: • Applying too much deodorant • Applying deodorant immediately after shaving • Applying deodorant to broken or irritated skin • Using the deodorant in combination with other products • Individual sensitivity to certain ingredients Less is more. We recommend one to two swipes per underarm per day. Using more product does not improve effectiveness and may increase the likelihood of irritation. If irritation, discomfort, or skin changes occur, stop using the product until the skin has recovered. Some customers find that using a mild acidic rinse (such as diluted vinegar) may help restore the skin’s natural pH balance. If symptoms are severe, persistent, or concerning, please consult a qualified healthcare professional or dermatologist, as persistent or severe skin conditions should be assessed by a qualified healthcare professional SmellMaiPits products are cosmetic products intended for external use only and are not intended to diagnose, treat, cure, or prevent any medical condition. We recommend performing a patch test before full use. Individual reactions can occur with any cosmetic product, and SmellMaiPits cannot accept responsibility for reactions arising from individual sensitivities, allergies, underlying skin conditions, misuse, or use in combination with other products. Reactions to cosmetic products are typically related to individual skin sensitivity rather than a product defect. Products containing sodium bicarbonate may not be suitable for individuals with very sensitive skin.
- 12The shtünky bacteria previously lodged in the fabric of your clothing is becoming reactivated when you wear it. Eating garlic et al. doesn’t help either, but the deo should conquer that under the arms at least. Bacteria lodges itself into the fibres of certain fabrics. Our deodorant won’t work if there is odour-causing bacteria living inside the armpit fabric of your clothing. First prize is to use our Laundry Spray. Otherwise, the fabric will need to be vigorously treated with a thick paste made of bicarb and water. Pretreat the patch of fabric by wetting is and then pouring on a generous layer of bicarb. Let it sit for about an hour and then chuck in the wash as normal. If you can put it in the sun - even better. Do this to the underarm portion of all tops (even sleeveless) and, most NB, bra’s and towels!! Using a conventional detergent will not work!! You need like for like. Bicarb will do the job correctly.
- 13The best is to close all of your tabs and browsers etc and then reopen a new browser and go straight to the store here:(https://smellmipits.company.site/Life-Changing-Natural-Deodorant-p648878185) https://www.smellmaipits.com/online-store
- 14Many customers choose SmellMaiPits for their children who are beginning to experience underarm odour, particularly during early puberty. As children’s skin can be more sensitive, we recommend starting with a small amount and performing a patch test before regular use. Only a small amount is needed, as applying too much product may increase the likelihood of irritation. If your child has sensitive skin, eczema, or any underlying skin condition, it is advisable to consult your doctor or healthcare professional before using any deodorant. SmellMaiPits products are cosmetic products intended for external use only and are not intended to diagnose, treat, cure, or prevent any medical condition. Discontinue use if irritation occurs.
- 15Our Deodorant is 100% Gender-Neutral and suitable for any/all genders and bodies.
- 16Many customers choose to use our deodorants during pregnancy and breastfeeding. However, as every pregnancy is different, we recommend consulting your doctor or healthcare professional if you have any concerns before using any cosmetic product. Please note that Wicks Bubblegum contains Wintergreen essential oil, which we recommend avoiding during pregnancy. SmellMaiPits deodorants are cosmetic products intended for external use only and are not intended to diagnose, treat, cure, or prevent any medical condition. As with any skincare product, we recommend performing a patch test before full use and discontinuing use if irritation occurs.
- 17SmellMaiPits should not stain clothing more than a typical deodorant. If you are noticing oily marks on clothing, it is usually a sign that too much product is being applied. Only a small amount is needed. To treat marks on clothing, you can pre-treat the area with a paste made from bicarbonate of soda and water, or use a bar soap such as Sunlight soap. Work the soap into the fabric, leave for a period of time, and then wash as normal.
- 18SmellMaiPits is currently available exclusively online through our website. We are a direct-to-consumer e-commerce business.
- 19Because our deodorant is made from natural ingredients, the texture can sometimes change over time or in different temperatures. You may occasionally notice that the deodorant feels slightly crumbly or has small granules — this is normal and is caused by natural ingredients settling or firming up, and it does not affect how well the deodorant works. To apply smoothly, hold the deodorant against your underarm for a few seconds to allow your body heat to soften it, then apply one to two gentle swipes. Less is more. If the deodorant feels too firm or dry, you can leave it in a slightly warmer room for a short period, or add a very small drop of oil to the surface and allow it to absorb overnight. If the deodorant becomes too soft, store it in a cooler place for a short time. If it becomes too firm, leave it in a slightly warmer room before use.
- 20Because our deodorants are made from 100% natural ingredients, the colour can vary slightly from batch to batch and season to season. This is mainly due to natural variations in ingredients such as beeswax, kaolin clay, and essential oils. These colour variations are normal for natural products and do not affect the quality, safety, or effectiveness of the deodorant.
- 21SmellMaiPits deodorants & cosmetic products are intended for external use only. Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Individual results may vary depending on skin type, microbiome, hormones, diet, medication, clothing, hygiene practices, body chemistry and lifestyle factors. Information provided on this website is for general informational purposes only and does not constitute medical advice. Reactions to cosmetic products are typically related to individual skin sensitivity or external factors rather than a manufacturing defect. Consumer Protection Act Nothing in our policies limits or excludes any rights a consumer may have under the Consumer Protection Act. Where a product is defective, unsafe, or not fit for its intended purpose, consumers are entitled to the remedies provided for under the Act. For purposes of the Consumer Protection Act, a defect refers to a material manufacturing fault that renders the product unsafe or unusable for its intended purpose as a deodorant for odour control. Individual skin sensitivity, allergic reactions, irritation, fragrance preference, texture preference, or personal reactions to ingredients do not constitute a product defect. Assumption of Risk & Skin Sensitivity Customers acknowledge that natural deodorants may cause irritation in some individuals, particularly those with sensitive skin, allergies, underlying skin conditions, or when used incorrectly or excessively. By purchasing and using this product, customers acknowledge that: • They have reviewed the ingredient list; • They understand that skin reactions can occur in some individuals; • They will perform a patch test before full use; • They will discontinue use if irritation occurs; • They use the product at their own risk where they are aware of sensitivities or prior reactions. Use With Other Products / Protocols We do not manufacture or control products used in combination with our deodorant, including but not limited to soaps, scrubs, acids, hypochlorous acid, topical treatments, medications, or any other skincare products. Because we do not control third-party products or how they are used, we cannot guarantee the compatibility of our deodorant with other products, treatments, or chemicals. Using multiple products on the same area of skin may increase the likelihood of irritation or sensitivity. Any guidance, suggestions, or information provided regarding the use of additional products is general information only and does not constitute medical or professional advice. If irritation occurs, discontinue use of all products and consult a qualified healthcare professional. Instructions & Usage Customers must follow usage instructions provided on our website and product materials. Using excessive quantities, applying to broken or irritated skin, applying immediately after shaving, or continuing use after irritation begins may increase the risk of irritation or skin injury. We cannot be held responsible for injury resulting from misuse, overuse, failure to follow instructions, or continued use after irritation or discomfort begins. Medical Conditions Customers with known skin conditions including but not limited to eczema, dermatitis, hidradenitis suppurativa, folliculitis, recurrent abscesses, allergies, or highly sensitive skin should consult a healthcare professional before using any deodorant, natural or otherwise. Limitation of Liability To the fullest extent permitted by law, SmellMaiPits shall not be liable for: • Individual allergic reactions or sensitivities; • Skin irritation where patch testing was not performed; • Injury resulting from misuse or overuse; • Injury resulting from the combined use of multiple products; • Loss of income, indirect damages, consequential damages, or special damages; • Any amount exceeding the purchase price of the product, except where required by law. Returns, Refunds & Reactions Skin reactions, irritation, sensitivity, or personal incompatibility with the product do not constitute a defect and do not automatically qualify for a refund. Refunds are only provided where required under the Consumer Protection Act. Refer to our detailed question on the URGENT page. Electronic Acceptance By placing an order on this website, the customer confirms that they have read and accepted these Terms and Conditions, the Returns Policy, and the Product Usage and Safety information. Records and Evidence Electronic records of orders, customer acknowledgements, and acceptance of Terms and Conditions shall be deemed sufficient proof of acceptance unless proven otherwise. Jurisdiction These terms and any dispute arising from the use of this website or the purchase or use of our products shall be governed by the laws of the Republic of South Africa. The customer agrees that any dispute arising from a transaction with Mothers Nature Cosmetics Pty Ltd / SmellMaiPits shall be subject to the jurisdiction of the courts of Johannesburg, South Africa.
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