top of page

Frequently asked questions
- 01We offer three deodorant options, because not all pits — or stink — are the same.They differ mainly in strength and application style, not quality. Everything has been upgraded. The new OG formula is the best thing we've ever made — richer, creamier, smoother, and packed with incredible natural ingredients like zinc oxide and kaolin clay that nourish your skin while annihilating odour. No irritation. Just happy, fresh pits. Forever.Our range, from strongest to gentlest:1) Smellmaipits Extra StrongOur most powerful deodorantBest for people with seriously strong body odourContains bicarbonate of soda (higher concentration)Available in 1 scent: Vanilla Mint2) Smellmaipits OG (Original)Our most incredible, most improved formula ever — and we mean EVERPowerful odour control with the most luxurious, nourishing applicationEnriched with zinc oxide, kaolin clay, and other incredible natural ingredients for a rich, creamy, smooth application that loves your skin backContains bicarbonate of sodaAvailable in 4 scents: Vanilla Mint Climax, LemonNanna Tea, Unscented, and Vintage Rose.3) Deo CrèmeOur all over body optionA creamy, shmeer on formula for those hardcore SmellMaiPits fansMassively economical in a 100ml baggyhighly concentrated - a little goes a long wayAvailable in 1 scent: MintPS - Can Smellmaipits be used on children?Yes — stinky kids are absolutely welcome here. We've had great success with little stinkers as young as seven. For younger children or sensitive skin, start with the Deo Crème. For older kids and teens, the OG is usually a great fit. As always, consult your doctor if you have any concerns, and do a patch test first.As with all cosmetic products, results may vary between individuals.
- 02Firstly; watch this ! At SmellMaiPits, we create gentle, natural deodorants made to help you feel fresh and confident. SmellMaiPits is a natural deodorant designed to help control underarm odour. It is a cosmetic product for external use only and is not intended to diagnose, treat, or cure any medical condition. Natural deodorants do not stop sweating. Unlike antiperspirants, they work by helping neutralise the bacteria responsible for odour, while normal sweating may still occur. Every body — and every skin microbiome — is different, so results can vary from person to person. Factors such as diet, hormones, clothing fabrics, and individual skin chemistry may influence how deodorant performs. Some people may experience irritation when using natural deodorants, particularly if they have sensitive skin or apply too much product. Ingredients such as bicarbonate of soda or essential oils may cause irritation in susceptible individuals. We recommend performing a patch test before full use and discontinuing use if redness, soreness, or inflammation occurs. Avoid applying deodorant immediately after shaving. How to use: Apply one to two swipes per underarm per day. Using more product does not improve effectiveness and may increase the likelihood of irritation. When used correctly, a stick deodorant should last approximately 6–8 weeks. Because our deodorants are made with 100% natural ingredients and pure essential oils, slight variations in colour, scent, texture, or firmness may occur over time or in different temperatures. This is normal. Unopened deodorant typically lasts 12–24 months, and 6–12 months after opening, although natural ingredients may gradually change in scent or consistency.
- 03Smellmaipits OG: Coconut Oil, Organic Beeswax, Sodium Bicarbonate, Zinc Oxide, Kaolin Clay, Tapioca Root Powder, Non-GMO Cornstarch, Organic Essential Oils.Smellmaipits Extra Strong: Coconut Oil, Organic Beeswax, Sodium Bicarbonate, Kaolin Clay, Tapioca Root Powder, Non-GMO Cornstarch, Organic Essential Oils.Deo Crème: Coconut Oil, Non-GMO Cornstarch, Tapioca Root Powder, Organic Essential Oils.Ingredient & Usage Disclaimer At SmellMaiPits, we formulate natural deodorants designed to help manage underarm odour and keep you feeling fresh throughout the day. Every body — and every skin biome — is different, and individual responses to cosmetic products can vary.Our products are cosmetic products intended for external use only and are not intended to diagnose, treat, cure, or prevent any medical condition.If you have sensitive skin or underlying conditions such as Hidradenitis Suppurativa (HS), eczema, dermatitis, or recurring infections, we recommend consulting your healthcare professional before using any deodorant.We strongly recommend performing a patch test before full use. Discontinue use immediately if irritation, redness, soreness, or inflammation occurs.SmellMaiPits cannot accept responsibility for reactions arising from individual sensitivities, allergies, misuse, or pre-existing skin conditions.
- 04The deo créme requires some TLC when it arrives. Watch here for full details.
- 05To track your order click here (remember to have your waybill number) If you have an URGENT delivery related query please click and email here REMEMBER: Delivery time is generally 3-4 business days
- 06This is the ultimate (and actually the only) way to test if the deodorant actually doesn’t kill your stink. Watch tutorial here: https://youtu.be/XcvsBKprweY One thing that we pride ourselves on is that, not only does our deodorant prevent you from stinking, but it will also eat any shtünk that is already present. So the only way to know if our deodorant will eat your particular brand of stink is to do the following test: Take a bath/shower before bed and do not apply any deodorant. When you wake up in the morning do not bathe and do not apply any deo BUT… Try to break a bit of a sweat. I recommend putting on a sweater or gown and then drinking a hot cup of tea/coffee. THEN: go into to the bathroom and undress on the top half of your body (NB: including your bra). Make sure you stink. Then apply our deodorant all over your armpits - making sure to capture all the patches of skin that are sweaty. The deodorant should totally neutralise the body odour smell within 60 seconds. Smell yourself again after 2 minutes. If you still stink of SWEAT then you can be sure that the deodorant does not work for your particular brand of shtünk and sweat. If you DO NOT stink (which is most likely because, science) then we know you need to treat your bra’s, towels, tops, and investigate your gut!
- 07This is very, very, likely because of the items of clothing you are wearing! Bacteria lodges itself into the fibres of certain fabrics. Our deodorant won’t work if there is odour-causing bacteria living inside the armpit fabric of your clothing. We recommend using out Laundry Spray to kill deal with the bacteria. What you can also try is to vigorously treat it with a thick paste made of bicarb and water. Pretreat the patch of fabric by wetting it and then pouring on a generous layer of bicarb. Let it sit for about an hour and then chuck in the wash as normal. Personally, I need to repeat this once every 6-8 months. After washing, if you can put it in the sun - even better. Do this to the underarm portion of all tops (even sleeveless) and, most NB, bra’s and towels!! Using a conventional detergent will not work!! You need like for like. Bicarb will do the job correctly. You should really perform our Deo Test urgently! If this doesn't help then click here: https://www.smellmaipits.com/you-tried-my-deo-and-you-still-stink
- 08Returns Opened personal hygiene products cannot be returned for refund or exchange unless they are defective. Unopened products may be returned within 7 days of delivery, provided they are returned unused, unopened, and in original resalable condition. Courier costs for returns are the responsibility of the customer, and original delivery fees are non-refundable.Refunds for returned items will only be processed once the returned goods have been received and inspected. Nothing in this section limits any rights a consumer may have under the Consumer Protection Act in respect of defective goods. We do not offer refunds for products that have been opened for hygiene reasons, unless the product is defective. CPA and Electronic TransactionsOur deodorant is a personal hygiene cosmetic product and, in accordance with the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA), personal hygiene and cosmetic items that have been opened, used, or applied to the skin cannot be returned or refunded unless they are defective. The statutory cooling-off period under the Electronic Communications and Transactions Act does not apply to personal hygiene or cosmetic goods that, by their nature, cannot be returned once opened, used, or applied.A skin reaction, sensitivity, irritation, or variation in effectiveness — including between different scents — does not constitute a defect, as all ingredients and usage guidance are clearly disclosed prior to purchase.For purposes of the CPA, a “defect” refers to a material manufacturing fault that renders the product unsafe or unusable for its intended purpose. Individual skin sensitivity, personal reaction, texture variation, fragrance preference, graininess, or variation in consistency due to natural ingredients do not constitute a defect. The intended purpose of the product is to function as a deodorant for odour control. The product is not an antiperspirant and does not prevent sweating. Variations in fragrance perception, scent preference, texture, or subjective expectations do not constitute a defect or render the product unfit for its intended purpose. Because our products are made with natural ingredients, slight variations in texture, graininess, consistency, colour, or scent may occur due to temperature, ingredient batches, or natural essential oils. These variations are normal and do not affect the safety or function of the product.All ingredients, usage guidance, potential reactions, and refund limitations are clearly disclosed to customers prior to purchase.In terms of Section 56 of the CPA, consumers have a six-month implied warranty period from the date of delivery to return goods that are defective, unsafe, or not fit for their intended purpose. After six months, this statutory right falls away. The CPA does not provide for change-of-mind returns, nor does it extend the implied warranty beyond six months. Original delivery fees are non-refundable, unless the return is due to a confirmed defect. Change-of-Mind Returns and ExchangesBecause our deodorants are personal hygiene products, we do not offer refunds or exchanges where a customer simply changes their mind or does not prefer a particular scent, texture, consistency, or fragrance profile. Scent preference, texture preference, or personal expectations of the product do not constitute a defect.Where a product is unused, unopened, and in its original resalable condition, we may, at our sole discretion, permit an exchange as a goodwill gesture. In such cases, the customer will be responsible for all courier costs associated with the exchange, including both the return of the original product and delivery of the replacement product.We reserve the right to decline exchanges where packaging has been opened, used, tampered with, or where the product cannot be resold for hygiene reasons. Nothing in this policy limits a consumer’s rights under the Consumer Protection Act in respect of goods that are defective, unsafe, or not fit for their intended purpose. Order CancellationCustomers may request cancellation of an order before it has been dispatched by contacting our support team as soon as possible. If the order has not yet been processed or shipped, we will cancel the order and issue a refund to the original payment method. There will however be a 5% cancellation fee due to costs incurred.Once an order has been processed and dispatched, it can no longer be cancelled. If a customer no longer wishes to keep the product after dispatch, the order will need to be returned to us in accordance with our returns policy.In such cases:The customer will be responsible for all courier costs associated with returning the order, including any failed delivery or return-to-sender chargesOriginal delivery fees are non-refundableRefunds will only be processed once the returned goods have been received and inspected, and must be unused, unopened, and in resalable condition Nothing in this section limits any rights a consumer may have under the Consumer Protection Act in respect of defective goods. Refund Conditions (Stink-Free Guarantee)To qualify for a stink-free refund:Customers must complete our screening questionnaire and follow any recommended adjustmentsCustomers must perform our Stink TestThe deodorant must be returned to us for inspectionOnly one stink-free refund is permitted per customer, regardless of scentThe stink-free refund does not apply to:Bicarbonate-related irritation or sensitivityRefunds under the stink-free guarantee apply to the product price only. Delivery fees are non-refundable.
- 09When switching to a natural deodorant, some people may experience irritation, redness, dryness, darkening of the skin, or small lumps or pimples under the arms. This is not uncommon with natural deodorants, particularly those containing sodium bicarbonate, and is usually related to skin sensitivity, pH balance, or using too much product, rather than a defect in the product. Natural deodorants can change the pH environment of the underarm, and because every person’s skin, microbiome, hormones, diet, and stress levels are different, individuals may respond differently to the same product. The most common causes of irritation are: Applying too much deodorant Applying deodorant immediately after shaving Applying deodorant to broken or irritated skin Using the deodorant in combination with other products Individual sensitivity to certain ingredients Less is more. We recommend one to two swipes per underarm per day. Using more product does not improve effectiveness and may increase the likelihood of irritation. If irritation, discomfort, or skin changes occur, stop using the product until the skin has recovered. Some customers find that using a mild acidic rinse (such as diluted vinegar) may help restore the skin’s natural pH balance. If symptoms are severe, persistent, or concerning, please consult a qualified healthcare professional or dermatologist, as persistent or severe skin conditions should be assessed by a qualified healthcare professional SmellMaiPits products are cosmetic products intended for external use only and are not intended to diagnose, treat, cure, or prevent any medical condition. We recommend performing a patch test before full use. Individual reactions can occur with any cosmetic product, and SmellMaiPits cannot accept responsibility for reactions arising from individual sensitivities, allergies, underlying skin conditions, misuse, or use in combination with other products. Reactions to cosmetic products are typically related to individual skin sensitivity rather than a product defect. Products containing sodium bicarbonate may not be suitable for individuals with very sensitive skin.
- 10The shtünky bacteria previously lodged in the fabric of your clothing is becoming reactivated when you wear it. Eating garlic et al. doesn’t help either, but the deo should conquer that under the arms at least. Bacteria lodges itself into the fibres of certain fabrics. Our deodorant won’t work if there is odour-causing bacteria living inside the armpit fabric of your clothing. First prize is to use our Laundry Spray. Otherwise, the fabric will need to be vigorously treated with a thick paste made of bicarb and water. Pretreat the patch of fabric by wetting is and then pouring on a generous layer of bicarb. Let it sit for about an hour and then chuck in the wash as normal. If you can put it in the sun - even better. Do this to the underarm portion of all tops (even sleeveless) and, most NB, bra’s and towels!! Using a conventional detergent will not work!! You need like for like. Bicarb will do the job correctly.
- 11The best is to close all of your tabs and browsers etc and then reopen a new browser and go straight to the store here:
- 12Many customers choose SmellMaiPits for their children who are beginning to experience underarm odour, particularly during early puberty.As children’s skin can be more sensitive, we recommend starting with a small amount and performing a patch test before regular use. Only a small amount is needed, as applying too much product may increase the likelihood of irritation.If your child has sensitive skin, eczema, or any underlying skin condition, it is advisable to consult your doctor or healthcare professional before using any deodorant.SmellMaiPits products are cosmetic products intended for external use only and are not intended to diagnose, treat, cure, or prevent any medical condition. Discontinue use if irritation occurs.
- 13Our Deodorant is 100% Gender-Neutral and suitable for any/all genders and bodies.
- 14Many customers choose to use our deodorants during pregnancy and breastfeeding. However, as every pregnancy is different, we recommend consulting your doctor or healthcare professional if you have any concerns before using any cosmetic product.SmellMaiPits deodorants are cosmetic products intended for external use only and are not intended to diagnose, treat, cure, or prevent any medical condition.As with any skincare product, we recommend performing a patch test before full use and discontinuing use if irritation occurs.
- 15SmellMaiPits should not stain clothing more than a typical deodorant. If you are noticing oily marks on clothing, it is usually a sign that too much product is being applied. Only a small amount is needed. To treat marks on clothing, you can pre-treat the area with a paste made from bicarbonate of soda and water, or use a bar soap such as Sunlight soap. Work the soap into the fabric, leave for a period of time, and then wash as normal.
- 16SmellMaiPits is currently available exclusively online through our website. We are a direct-to-consumer e-commerce business.
- 17Because our deodorant is made from natural ingredients, the texture can sometimes change over time or in different temperatures. You may occasionally notice that the deodorant feels slightly crumbly or has small granules — this is normal and is caused by natural ingredients settling or firming up, and it does not affect how well the deodorant works. To apply smoothly, hold the deodorant against your underarm for a few seconds to allow your body heat to soften it, then apply one to two gentle swipes. Less is more. If the deodorant feels too firm or dry, you can leave it in a slightly warmer room for a short period, or add a very small drop of oil to the surface and allow it to absorb overnight. If the deodorant becomes too soft, store it in a cooler place for a short time. If it becomes too firm, leave it in a slightly warmer room before use.
- 18Because our deodorants are made from 100% natural ingredients, the colour can vary slightly from batch to batch and season to season. This is mainly due to natural variations in ingredients such as beeswax, kaolin clay, and essential oils. These colour variations are normal for natural products and do not affect the quality, safety, or effectiveness of the deodorant.
- 19SmellMaiPits deodorants & cosmetic products are intended for external use only. Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Individual results may vary depending on skin type, microbiome, hormones, diet, medication, clothing, hygiene practices, body chemistry and lifestyle factors. Information provided on this website is for general informational purposes only and does not constitute medical advice. Reactions to cosmetic products are typically related to individual skin sensitivity or external factors rather than a manufacturing defect. Consumer Protection Act Nothing in our policies limits or excludes any rights a consumer may have under the Consumer Protection Act. Where a product is defective, unsafe, or not fit for its intended purpose, consumers are entitled to the remedies provided for under the Act. For purposes of the Consumer Protection Act, a defect refers to a material manufacturing fault that renders the product unsafe or unusable for its intended purpose as a deodorant for odour control. Individual skin sensitivity, allergic reactions, irritation, fragrance preference, texture preference, or personal reactions to ingredients do not constitute a product defect. Assumption of Risk & Skin Sensitivity Customers acknowledge that natural deodorants may cause irritation in some individuals, particularly those with sensitive skin, allergies, underlying skin conditions, or when used incorrectly or excessively. By purchasing and using this product, customers acknowledge that: They have reviewed the ingredient list; They understand that skin reactions can occur in some individuals; They will perform a patch test before full use; They will discontinue use if irritation occurs; They use the product at their own risk where they are aware of sensitivities or prior reactions. Use With Other Products / Protocols We do not manufacture or control products used in combination with our deodorant, including but not limited to soaps, scrubs, acids, hypochlorous acid, topical treatments, medications, or any other skincare products. Because we do not control third-party products or how they are used, we cannot guarantee the compatibility of our deodorant with other products, treatments, or chemicals. Using multiple products on the same area of skin may increase the likelihood of irritation or sensitivity. Any guidance, suggestions, or information provided regarding the use of additional products is general information only and does not constitute medical or professional advice. If irritation occurs, discontinue use of all products and consult a qualified healthcare professional. Instructions & Usage Customers must follow usage instructions provided on our website and product materials. Using excessive quantities, applying to broken or irritated skin, applying immediately after shaving, or continuing use after irritation begins may increase the risk of irritation or skin injury. We cannot be held responsible for injury resulting from misuse, overuse, failure to follow instructions, or continued use after irritation or discomfort begins. Medical Conditions Customers with known skin conditions including but not limited to eczema, dermatitis, hidradenitis suppurativa, folliculitis, recurrent abscesses, allergies, or highly sensitive skin should consult a healthcare professional before using any deodorant, natural or otherwise. Limitation of Liability To the fullest extent permitted by law, SmellMaiPits shall not be liable for: Individual allergic reactions or sensitivities; Skin irritation where patch testing was not performed; Injury resulting from misuse or overuse; Injury resulting from the combined use of multiple products; Loss of income, indirect damages, consequential damages, or special damages; Any amount exceeding the purchase price of the product, except where required by law. Returns, Refunds & Reactions Skin reactions, irritation, sensitivity, or personal incompatibility with the product do not constitute a defect and do not automatically qualify for a refund. Refunds are only provided where required under the Consumer Protection Act. Refer to our detailed question on the URGENT page. Electronic Acceptance By placing an order on this website, the customer confirms that they have read and accepted these Terms and Conditions, the Returns Policy, and the Product Usage and Safety information. Records and Evidence Electronic records of orders, customer acknowledgements, and acceptance of Terms and Conditions shall be deemed sufficient proof of acceptance unless proven otherwise. Jurisdiction These terms and any dispute arising from the use of this website or the purchase or use of our products shall be governed by the laws of the Republic of South Africa. The customer agrees that any dispute arising from a transaction with Mothers Nature Cosmetics Pty Ltd / SmellMaiPits shall be subject to the jurisdiction of the courts of Johannesburg, South Africa.
bottom of page
